Returns
What is your returns policy?
Please click here for complete details regarding our returns policy.
I want to return my purchase. What should I do?
If you are not satisfied with your purchase, you can return your item(s) for a full refund or exchange within seven (7) days, provided they are in their original, unused, sealed and saleable condition and are accompanied by an original receipt. Please call us at +6019 for assistance returning the item.
I would like to return a gift that was sent to me. What should I do?
We are very sorry that your gift did not work for you. Please call us at +6019 for assistance returning the item.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store voucher for a returned gift item.
How long does it take for me to get a refund?
Once the return item is received and inspected (usually within 48 hours), your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days to credit the refund into your account.
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Game and Console Regions
Is PlayStation 3 region locked?
No. Hooray to that! This means it does not matter where your PS3 console or game is from, they all work.
Is Xbox 360 region locked?
Yes. The main regions are:
- Japan and Asia (NTSC-J)
- North America (NTSC U/C)
- Europe and Oceania (PAL, PAL/E)
- China (NTSC-C)
The Xbox 360 Slim available at GameOn.com.my is compatible with NTSC-J games only.
Is Nintendo Wii region locked?
Yes. The main regions are:
- Japan and Asia (NTSC-J)
- North America (NTSC U/C)
- Europe and Oceania (PAL, PAL/E)
- China (NTSC-C)
The Nintendo Wii available at GameOn.com.my is compatible with NTSC U/C games only.
What is the difference between Region 1, 2, 3 and 4 for PlayStation 3?
The different region codes show where the games are manufactured for:
- Region 1 North America
- Region 2 Europe
- Region 3 Asia
- Region 4 Oceania
There is no difference in the gameplay. However, different regions may or may not have the same:
- Box Art
- Downloadable Contents (DLC)
- Language i.e Voice and Subtitles
- Online Server
- Release Date
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General Questions
I can't remove or add items into my shopping cart. What should I do?
Your browser could be set to refuse cookies. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. Therefore, to succesfully purchase a product, set your browser to accept cookies and you will be ready to start shopping.
I have signed up but unable to login with my password. What should I do?
Your account may not be verified. An email with verification link had been sent to your registered email address for verification. Please click on the verification link to activate your account. If the problem still persists kindly contact us via our Enquiry Form for technical assistance.
I wish to change my personal information and shipping details.
Login to your account and you will have the option to modify personal information and shipping details.
Can I make a purchase without creating an account?
Yes. You may checkout as a 'guest'. However, we recommend you to checkout as a registered member so that you can enjoy rewards points, as well as making future purchases easier and giving you simple-to-use control over order management. Registered members also get certain privileges over non-registered users, such as the ability to enter lucky draws.
How do I receive updates on your latest deals?
Subscribe to our monthly newsletter using the form at the bottom right of the site.
How do I unsubscribe from any of your mailing lists?
Our newsletters come with an unsubscribe link at the bottom. Click on the link to remove your email from our mailing list.
I have received a few emails from GameOn. What are Orders Received, Orders Processed and Orders Shipped?
Order Received: This email informs you that we have received your orders and will process it after receiving payment.
Order Processed: This email informs you that the payment is received and your order is ready for shipping.
Order Shipped: This email confirms that we have shipped/delivered the order to you.
I can't find a particular product that I wish to purchase.
Kindly contact us using the Enquiry Form or via email and we will do our best to assist you or recommend you an alternative.
The item I want is out of stock. What should I do?
Kindly contact us using the Enquiry Form or via email and we will do our best to restock the item as soon as possible or recommend you an alternative. We will contact you as soon as the item is available for purchase, but this does not obligate you to make a purchase. However, items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
Is the item I want going to go on sale soon?
We do not know if an item will go on sale or be marked down until it actually happens. The best way to catch a great sale would be to visit our Crazy Specials regularly.
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Payment Information
What forms of payment do you accept?
We currently accept direct bank deposit (cash or cheque) over the counter or via ATM machine, online fund transfer for all orders.
Is it safe to use my credit card on your site?
Yes. We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All personal information, including your credit card number, is encrypted by SSL while you are placing the order.
Do you accept cheques?
Yes. You have to bank in the cheque to our Public Bank Account.
Account: KitakamiGameshop
Account No:
Do you accept international credit cards?
Yes. Please note that your order will not be shipped before the bank verifies the transaction to be genuine.
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Buy-Back Guarantee
Can I trade in my games?
Yes. Only if they are purchased from GameOn with receipt.
Are there any terms and conditions?
Buy-Back Guarantee is valid within 1 year from the date of purchase. After the 1-year period, we are still able to buy-back games on a selective basis.
How much can I get?
The buy-back price will come up to a maximum of 60% of the prevailing market price for the title, it is also dependant upon several factors such as the condition of the game disc, its original packaging and accompanying manual/s, the popularity of the title and the release date of the game.
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About
How do I know it is safe to shop with you?
KitakamiGameshop takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.
Read our:
Safe Shopping Guarantee
Privacy Policy
How can I get assistance if I need it?
We are always here to help you.
Call us: +6019
Email us: kitakamigameshop@yahoo.co.uk
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